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Returns & Exchanges (RMA)

Standard Procedure

How to Return or Exchange Goods

For B2B partners wishing to return or exchange stock, the following 3-step process applies:

1

RMA Form: Complete the digital return form within 14 days of receiving your shipment.
2

Dispatch: Ship the items to our central warehouse in Hvidovre.
3

Shipping Cost: The partner is responsible for the cost of return shipping labels.

Return Address:
BUDOXPERTEN ApS
Søvangsvej 1
Att: Returns Department
2650 Hvidovre, Denmark

ATTENTION: We do NOT collect from pickup points, parcel shops, or post offices. All returns must be sent as a direct-to-door business shipment.

Our Error

Did we send the wrong item?

If you have received an incorrect item due to an error on our part, we will handle the logistics at no cost to you:

1

Form: Fill out the return form immediately noting the discrepancy.
2

Label: We will email you a prepaid return shipping label.
3

Print & Ship: Print the label and drop the package at any authorized parcel shop or post office.

*Please ensure all items are in original, resaleable packaging. Items that have been used, washed, or improperly folded may be subject to a reduction in credit value.